As COVID-19 cases continue to rise in the United States, we are committed to delivering the same exceptional customer service you have come to expect, while protecting our employees, clients and partners.
We’re taking guidance from the CDC and have implemented preventative measures to prevent the spread of the virus within our office. We have taken the proactive step of enabling our employees to work remotely. Those remote employees have all the same technology as in the office and your interaction with them should be seamless. We encourage you to communicate via email when possible. We will continue our regular business hours of 8:30 to 4:30 Monday through Friday, but our physical office location is closed.
Our Claims Manager will be available during regular business hours, but if you need to report a claim after hours please contact your carrier’s 800 number.
If you need to make a payment, please make your check or money order out to the carrier, not Collier, and mail it directly to the carrier, not our office.
We will continue to monitor new information from the CDC and Tennessee Department of Health daily and update you if any changes are required in our services as a result.
We appreciate your business and patience as we navigate through these unchartered waters.